We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by www.harbourhotels.co.uk.
Brighton Harbour Hotel, Bristol Harbour Hotel, Chichester Harbour Hotel, Christchurch Harbour Hotel, Christchurch Restaurants Limited, The Kings Arms Christchurch, St Ives Harbour Hotel, Guildford Harbour Hotel, Salcombe Harbour Hotel, Southampton Harbour Hotel and Sidmouth Harbour Hotel are all wholly owned subsidiaries of Harbour Hotels Group Limited and is part of the Harbour Hotels Group.
At various times, we will be obliged to ask you, as a Harbour Hotels customer, for information about you and/or members of your family, such as:
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
We use your information in a number of different ways, primarily to fulfill a contract and also provide excellent service to our customers — what we do depends on the information. The tables below set this out in detail, showing what we use the information we collect for.
|Personal Information||What we use it for|
|Contact Details||To manage the reservation of rooms and accommodation requests and other hotel services.
To manage your stay at the hotel, room lists, restaurant bookings, special requests and services.
To monitor your use of hotel services.
To manage invoicing and payment records.
|Personal Information||To improve hotel services, to input to our marketing programme, to assist promotion of our services, and adapting our products.|
|Information relating to your children||Limited to nationality and D.O.B. only supplied by an adult. Used to manage their stay at the hotel.|
|Credit Card Number||To guarantee bookings and to take payment.|
|Arrival and Departure dates||To manage your hotel booking.|
|Preferences and Interests||To enhance customers, stay at our hotel and to customise and improve the services we offer|
|Questions / Comments||To collect feedback to improve our services and monitor customer experience.|
You have rights relating to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us, details in the contact us section at the end of this document.
We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.
We’ll also hold on to your information If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.
Harbour Hotels takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards, we apply the controls detailed in the Payment Card Industry Data Security Standard to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.
Policies and procedures
Training for employees and contractors
Vendor risk management
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system.
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services
You can contact our privacy team by emailing us at:
Or if you’d like to, you can write to us at:
Harbour Hotels, 95 Mudeford, Christchurch, Dorset, BH23 3NT