Welcome to Richmond Harbour

In our online guest directory, you’ll find everything you need for an exceptional Harbour experience. It’s time to escape, indulge and revive…

The Gate

Head down to The Gate for seasonally-inspired dishes and the best cocktails around.

Opening times

  • Breakfast: Daily from 7am to 10.30am
  • Afternoon tea: Daily from 2.30pm to 4.30pm
  • Lunch: Daily from 12pm to 5pm
  • Dinner: Sunday to Thursday from 5.30pm to 10pm | Friday & Saturday to 10.30pm
  • Bar: Sunday to Thursday until 11pm | Friday & Saturday until midnight

Please note, weekend breakfast service is particularly busy between 9.30am and 10.30am.

Call 4080 on your room phone to book.

HarSPA & CLUB

Featuring 13 treatment rooms, a heated 20-metre indoor pool, a sauna, steam room, relaxation spaces, fitness studios, a state-of-the-art gym, a wellbeing juice bar and café. As well as our indoor facilities, we also have a beautiful Zen garden, complete with two Scandinavian hot tubs to dip in, a hydrotherapy plunge pool and oh-so-comfortable sofas and loungers.

Opening times

  • Monday to Friday and bank holidays: 6.30am to 9pm
  • Saturday and Sunday: 7am to 8.30pm

Children's pool hours

  • Monday to Friday: 9am to 11am | 3pm to 5pm
  • Saturday and Sunday: 9am to 11am
  • Minimum 3 years old. Under 18's much be accompanied by an adult at all times

To call HarSPA & CLUB, please dial 4072 from your room phone.

Room Service

Enjoy the best of The Gate without leaving your room! Available to order every day from 12pm to 9pm.

To order, please call The Gate by dialling 4080 from your room phone.

Good to know

INTERNET ACCESS

We provide wireless access in every room and throughout the hotel. Connect to “Harbour Guest”. Your browser will open up with the provider's homepage. Enter your name and e-mail address. Accept the T&C’s. Connect.

TELEPHONE CALLS FROM YOUR ROOM PHONE

Reception: 0 | Meeting & Events: 4040 | The Gate: 4080 | HarSPA & CLUB: 4072

Call room to room: Dial 1 and then the room number you wish to call. External Calls: Local calls and UK toll-free are complimentary. Charges will apply to international and other national calls including mobile phones within the UK.

EMERGENCY

In an emergency, we are here to help, please dial 0 to speak to a member of the team. To call an emergency service from your room phone dial 9, then 999.

"TURNING ON" YOUR ROOM

We're always looking for ways to be more sustainable, so to save energy our rooms are "turned off" unless we have guests staying in them. Please insert your room key into the holder next to the door, this will "turn on" your room and allow you to use the lights, TV, phone and water.

LOST & FOUND

Please contact Reception on 0 if you have lost any of your belongings. Should you forget any of your belongings when you leave us we will log them and hold them for safekeeping.

DEPARTURES

Departure time is 11am, should you wish to stay past 11am we ask that you contact a member of the Reception team by dialling 0. They will make every effort to accommodate your request, however, there may be a small charge. You can leave your luggage with us at reception once you have checked out of your room and come and collect it later.

LAUNDRY & DRY CLEANING

Please use the laundry and dry cleaning list and bags in the wardrobe. You may leave your laundry on your way out with the team or simply call the Reception or Concierge for collection by 8.30am. Laundry and dry cleaning will be returned in the evening on the same day (excluding Sunday). Costs will be charged to your room account.

MANAGER ON DUTY

There is a manager on duty 24 hours a day. Please dial 0 should you require them.

FOR RECEPTION PLEASE DIAL 0

If there is anything you need during your stay please do not hesitate to let us know. From pickups, drop-offs, complimentary bicycle hire, or top tips on the great and good in Richmond, our team know it and can do it all. Just call our Guest Services team on 0.

 

We hope you enjoy your stay. If we can do anything to make it that bit more special, please let us know!

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