In our online guest directory, you’ll find everything you need for an exceptional Harbour experience. It’s time to escape, indulge and revive…
Head down to The Gate for seasonally-inspired dishes and the best cocktails around.
Please note, weekend breakfast service is particularly busy between 9.30am and 10.30am.
Enjoy the best of The Gate without leaving your room! Available to order every day from 12pm to 9pm.
Escape to an oasis of calm and wellness at Richmond’s one and only spa. Take a well-earned voyage to complete and utter bliss in the serene 20-metre indoor pool or step into our outdoor hydrotherapy pool, before soothing your entire body with a rejuvenating massage.
Daily from 8am to 8pm
Daily from 10am to 6pm
Daily from 8.30am to 10.30am and 5pm to 6pm
Minimum age three years old. Under 18's must be accompanied by an adult at all times
We provide wireless access in every room and throughout the hotel. Connect to “Harbour Guest”. Your browser will open up with the provider's homepage. Enter your name and e-mail address. Accept the T&C’s. Connect.
Call room to room: Dial 1 and then the room number you wish to call. External Calls: Local calls and UK toll-free are complimentary. Charges will apply to international and other national calls including mobile phones within the UK.
In an emergency, we are here to help, please dial 0 to speak to a member of the team. To call an emergency service from your room phone dial 9, then 999.
We're always looking for ways to be more sustainable, so to save energy our rooms are "turned off" unless we have guests staying in them. Please insert your room key into the holder next to the door, this will "turn on" your room and allow you to use the lights, TV, phone and water.
Please contact Reception on 0 if you have lost any of your belongings. Should you forget any of your belongings when you leave us we will log them and hold them for safekeeping.
Departure time is 11am, should you wish to stay past 11am we ask that you contact a member of the Reception team by dialling 0. They will make every effort to accommodate your request, however, there may be a small charge. You can leave your luggage with us at reception once you have checked out of your room and come and collect it later.
Please use the laundry and dry cleaning list and bags in the wardrobe. You may leave your laundry on your way out with the team or simply call the Reception or Concierge for collection by 8.30am. Laundry and dry cleaning will be returned in the evening on the same day (excluding Sunday). Costs will be charged to your room account.
There is a manager on duty 24 hours a day. Please dial 0 should you require them.
If there is anything you need during your stay please do not hesitate to let us know. From pickups, drop-offs, complimentary bicycle hire, or top tips on the great and good in Richmond, our team know it and can do it all. Just call our Guest Services team on 0.
Book your stay directly with us for the best price and prepaid discounts.