Guest Directory

Good to know

Internet access

We provide wireless access in every room and throughout the hotel. Connect to “Harbour Guest”. Your browser will open up with the provider's homepage. Enter your name and e-mail address. Accept the T&Cs and connect.


Telephone calls from your room phone

Reception: 0 | Harbour Kitchen, Bar & Terrace: 4080 | HarSPA: 4070 | Meetings & Events: 4041

To call room to room: dial 1 and then the room number you wish to call.

To make external calls: Local calls and UK toll-free are complimentary. Charges will apply to international and other national calls including mobile phones within the UK.


In an emergency, we are here to help, please dial 0 to speak to a member of the team. To call an emergency service from your room phone dial 9, then 999.


Lost & found

Please call Reception on 0 if you have lost any of your belongings. Should you forget any of your belongings when you leave us we will log them and hold them for safekeeping.



Departure time is 11am. Should you wish to stay past 11am please call the Reception crew by dialling 0. They will make every effort to accommodate your request, however, there may be a small charge. You can leave your luggage with us at reception once you have checked out of your room and come and collect it later.


Laundry & dry cleaning

Please use the laundry and dry clean list and bags in the wardrobe. You may leave your laundry with Reception. Please contact the team for further details.


Forgotten something?

Don’t worry, we may have it already. A selection of cosmetics, shaving kits, toothbrushes and toiletries can be obtained from Reception.


Manager on duty

There is a manager on duty 24 hours a day. Please dial 0 should you require them.

For reception please dial 0

If there is anything you need during your stay please do not hesitate to let us know. From arranging pickups, drop-offs, boat trips or top tips on the great and good in St Ives, our team know it and can do it all. Just call our crew on 0.

We hope you enjoy your stay. If we can do anything to make it that bit more special, please let us know!